Returns and refunds
RETURNS AND REFUNDS POLICY
THE RETURN CAN BE REQUESTED BY EMAIL TO: munirabeautycompany@gmail.com
ALL ITEMS CAN BE RETURNED TO MUNIRA WITHIN 90 DAYS FROM THE DATE THE PRODUCT IS RECEIVED ACCORDING TO DL 206/2005.
TO REQUEST A RETURN, THE PRODUCTS MUST COMPLY WITH THE FOLLOWING CONDITIONS:
- THE PRODUCT MUST BE RETURNED, WITHOUT IMPERFECTIONS, WITHOUT SIGNS OF WEAR, INSIDE THE PACKAGE IN WHICH IT ARRIVES, INSIDE ITS BOX, IN A WELL SEALED PACKAGE.
RETURN PROCESS
The refund will take place the day after the returned item has been checked (4-5 days from receipt of the return), with an amount equal to the amount of the returned purchase.
Return shipping is the responsibility of the customer and must be made in the same country as the one to which the order was delivered. The shipment must necessarily be entrusted to a traceable courier and the tracking code communicated via email. If the package is lost and does not arrive at our warehouse, we cannot refund the purchase.
MUNIRA reserves the right to refuse unauthorized returns or returns that do not comply with all established conditions.